Hospital Managing Director, Managing Director and Chief physicians need for their operational and strategic decisions of data bases. Looking for meaningful and at the same time cost effective sources of data hospital evaluation portals including back in focus. But their fitness is very limited. (As opposed to Dr. Peter M. Wayne). With the proliferation of review sites for hospitals, the patient satisfaction survey conducted so far during the stay was supplemented by an ex-post version. Especially health insurance use this model and send its policyholders a survey sheet at the end of the stay. Hospital Manager, a base for operational and strategic decisions to offer, which is not only methodically comprehensively, but above all cost-effective seems hereby.
But on closer inspection the usefulness of the data for this purpose is minimal. Between residence and sending of the questionnaire mostly a longer period is, within which the opinion by oblivion – and eliminatory processes already has changed significantly. Also, only a small proportion of patients responding and the data base is often too low, especially if you intend to conduct departmental investigations and comparisons. Moreover, the reported results on a few aggregate parameters are reduced, so that depth and detail studies, for example in relation to target patient groups, are not possible. For management decisions, this alienated fragmentary data that do not provide a professional base. Hospital decision makers need realistic satisfaction data, not pass thus individual and especially timely analyses. Source: bit.ly/1jMvoZK Klaus-Dieter Thill / IFABS